At BetBonanza Nigeria, we are committed to helping our players enjoy betting responsibly.
This page explains how you can take control of your gaming activity, set personal limits, or request temporary or permanent account restrictions if needed.
Our goal is to support every user in maintaining a healthy and balanced relationship with gaming.
Purpose of Self-Restraint
Self-restraint is designed for players who wish to manage their time and spending or take a complete break from betting.
Whether you need to pause for a short period or prefer a longer exclusion, BetBonanza provides several flexible tools to help you stay in control.
Available Control Options
We offer a range of responsible-gaming tools that you can activate through our support team or, in some cases, directly in your account settings:
- Deposit Limits – Set a daily, weekly, or monthly limit on how much you can deposit. Once reached, additional deposits are temporarily blocked.
- Session Limits – Define how long you want to stay logged in or active on the site. When the time expires, you’ll be automatically logged out.
- Cooling-Off Period – Temporarily suspend your account for a chosen time (e.g., 24 hours, 1 week, or 1 month).
- Self-Exclusion – Block access to your account for a longer period (from 3 months up to permanent closure).
- Marketing Opt-Out – Request removal from all promotional messages and notifications.
These measures are voluntary and can be customized to your personal comfort level.
How to Make a Request
If you wish to activate any form of restriction, simply contact our customer service team at [email protected].
Please specify:
- Your registered name and account ID;
- The type of restriction you want;
- The time period (if temporary).
Our team will confirm your request and provide a written acknowledgment once your self-restraint setting has been activated.
Cooling-Off and Exclusion Rules
During an active self-exclusion or cooling-off period:
- You will not be able to log into your account or place bets;
- Pending bets may remain active and will be settled normally;
- No marketing communications will be sent to you;
- The restriction cannot be reversed until the selected period ends.
Once the restriction expires, you can contact us if you wish to reactivate your account.
Reactivation is only possible after identity verification and confirmation of your decision.
Permanent Account Closure
If you decide that you no longer wish to use BetBonanza services, you can request a permanent closure of your account.
After closure, access to your data will be limited to legal and compliance purposes only, and all remaining balances will be returned according to our standard withdrawal policy.
Protecting Your Decision
BetBonanza respects all self-restraint decisions.
We will never encourage or pressure any player to reopen an account or resume betting after a restriction period.
Our staff are trained to treat all such requests with discretion, empathy, and confidentiality.
Getting Further Support
If you need guidance or emotional support regarding gaming control, you can reach out to trusted organizations such as:
- GamCare – www.gamcare.org.uk
- Gamblers Anonymous – www.gamblersanonymous.org